Hospital adds digital patient platform

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The North Bay Regional Health Centre has launched a digital patient engagement platform widely used across North America to enhance the delivery of digital care.

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SeamlessMD remotely monitors patients from their homes.

The local hospital is joining other healthcare organizations participating in Ontario Health’s ongoing initiative to leverage digital health solutions to mitigate the COVID-19 surgical backlog and provide more proactive, convenient care for patients going forward.

The hospital has rolled out SeamlessMD to digitally support patients undergoing hip, knee, colorectal and hysterectomy surgery programs to start.

Patients undergoing surgery at NBRHC are guided from pre-surgical preparation through post-surgical recovery via personalized education, progress-tracking, and post-op symptom monitoring using their own device, such as smartphones, tablets or computers.

After surgery while recovering at home, patients can access education and self-report data such as pain scores, symptoms, range-of-motion and share photos of their wounds through the platform remotely. Providers can monitor patients on dashboards and receive alerts for serious concerns, allowing for faster intervention from the care team if necessary.

“The COVID-19 pandemic has highlighted the importance of remote patient engagement and monitoring solutions going forward,” said Dr. Neva Fantham-Tremblay, Medical Director of Surgery and Head of Service for Obstetrics.

“SeamlessMD provides a very user-friendly platform that allows us to effectively guide and monitor our patients to ensure they remain on-track to recovery.”

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SeamlessMD provides an expert-approved educational library, and gives patients virtual access to information remotely while also automating recommendations based on patient input, facilitating effective patient self-management from home.

“I really appreciated the information available to me prior to my procedure and post-op,” one patient said. “Easy to navigate and easy getting into the habit of looking at the site every day.”

Chantal Gagne, director of surgery and inpatient services, said the program “has been a terrific partner in helping us deliver our hospital’s strategy to provide a cutting edge, digital experience throughout the patient journey to ultimately reduce ED visits, hospital length of stay, and readmission rates.”

Dr. Joshua Liu, CEO of SeamlessMD, said the company will continue to support the hospital “as they continue to keep patients top-of-mind, as they expand their delivery of digital care journeys from hip and knee to colorectal and hysterectomy.”

Patients access digital care plans and are guided through their health conditions or treatments via reminders, education and progress tracking.

Providers receive alerts, monitor patients and access analytics to deliver better care.

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